What is your return policy?
We offer a 14-day return policy for all items purchased on our website or in-store. If you are not satisfied with your purchase, please contact us within 14 days of receiving your item to initiate a return. Please note that the item must be in the same condition as it was when it was sold and must include all original packaging and accessories.
How do I authenticate a pre-loved designer bag I already own?
We offer authentication services for pre-loved designer bags. Please contact us for more information and to request an authentication.
Do you buy pre-loved designer items?
Yes, we buy pre-loved designer handbags, shoes, and accessories. Please contact us for more information and to request a quote.
Can I negotiate the price of an item?
We price our items fairly based on their condition, rarity, and market value. While we do not negotiate prices, we do offer occasional sales and promotions.
Do you offer shipping outside of the United States?
At this time, we only offer shipping within the United States. We apologize for any inconvenience.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order.
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers.
Do you offer any financing options?
We currently do not offer financing options.
Do you offer gift cards?
Yes, we offer gift cards. Please contact us to purchase.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to cancel orders that have already been shipped.
Do you offer any discounts?
We occasionally offer promotions and discounts. Please sign up for our newsletter to stay updated on our latest offers.
Can I exchange my item for a different one?
We do not offer exchanges at this time. If you are not satisfied with your purchase, please follow our return policy for a refund.
Do you offer repair services for damaged items?
We do not offer repair services at this time. We recommend reaching out to the brand directly for repair services.
How do I know if an item is available?
All items listed on our website are currently available for purchase. If an item has sold out, it will be removed from the website.