Frequently Asked Questions
Why are your prices so reasonable?
We are fair in pricing plus most of what we sell are a good mixture of current styles, over production, off season and 1 to 2 season old items. All of that enables us to bring you designer items at a very reasonable price, something we pride ourselves on!
Do you sell any fakes or replicas?
Absolutely not. We inspect every single item for authenticity to ensure that everything shipped to our customers is genuine. All of our items are guaranteed authentic or money back including shipping both ways. We don’t like replicas at The Shades Hut!
When will my order be shipped?
We usually ships the item within 1-2 business days.
Do you ship to APO/FPO?
Yes, via USPS.
What is your return policy?
If you are unsatisfied with your purchase for any reason, just return the item in the condition in which you received it (with any/all tags still attached) within 30 days of receipt for a full refund or replacement item. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
I want to return an item, what should I do?
We keep things simply, so you don't have to worry. Contact us using info on "Contact us" or simply fill out the form on our returns page to start the process and receive a return mailing label
How long does it take to process refunds?
You will receive a refund within 2-3 business days after the item has been returned and inspected. You will receive a refund of the original purchase price and taxes paid, minus original shipping costs unless if there was an error on our part.